This Privacy Policy outlines how Envate (“we”, “our”, or “us”) collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using our website, submitting an enquiry, engaging our services, or interacting with our marketing channels, you consent to the practices described

in this policy.

1. Collection of Personal Information

We may collect personal information including but not limited to:

- Full name

- Phone number

- Email address

- Residential or project address

- Information relating to your building or design enquiry

- Communications and correspondence with us

- Website usage data and online activity

- We collect this information when you:

- Submit an enquiry through our website or advertising campaigns

- Contact us by phone, email, SMS, or social media

- Engage us for design, estimating, or construction services

- Subscribe to marketing communications

- Participate in surveys, feedback requests, or customer service reviews

2. Website Cookies & Tracking Technologies

Our website and marketing platforms may use cookies, pixels, and similar tracking technologies provided by third parties including advertising and analytics providers.

These technologies may collect information about your browsing behaviour, device information, pages visited, and interactions with our website or advertisements.

We may use this information to:

- Improve website functionality and user experience

- Measure marketing performance

- Deliver targeted advertising and remarketing campaigns

- Understand visitor behaviour and engagement

- You may disable cookies through your browser settings; however, some website functionality may be affected.

3. Marketing Communications

By submitting your details through our website, advertisements, forms, or any other marketing channels, you consent to receiving communications from us via:

- SMS

- Email

- Phone calls

- Direct marketing communications

These communications may include:

- Responses to enquiries

- Project updates

- Promotional offers

- Company news

- Service-related information

- Customer satisfaction surveys

You may opt out of marketing communications at any time by using the unsubscribe link provided in emails, replying STOP to SMS communications where applicable, or contacting us directly.

4. Use of Information for Contracts & Services

Where you engage us for building, design, estimating, or related services, we may use personal information collected during marketing enquiries or

initial discussions for:

- Preparing quotes, proposals, or contracts

- Project administration

- Compliance and legal obligations

- Communication regarding your project

- Delivering our services effectively

5. Customer Service & Feedback

If you have engaged our building or design services, we may contact you after or during your project for:

- Customer service follow-ups

- Satisfaction surveys

- Quality assurance reviews

- Requests for testimonials or feedback

- Service improvement initiatives

These communications help us maintain and improve our customer service standards.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

- Contractors and consultants

- Software and CRM providers

- Marketing and advertising platforms

- Website and hosting providers

- Professional advisers

- Government or regulatory authorities where required by law

We take reasonable steps to ensure third-party providers handle personal information securely and appropriately.

7. Data Security

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

8. Access & Correction

You may request access to personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or technology.

Updated versions will be published on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Envate
Brisbane, Queensland, Australia
Email: [email protected]
Phone: 07 3189 1010
Website: https://envate.com.au/ and https://envatebuilders.com.au/